Inspection outcome: Standards met
Last inspection: 17/02/2020
Pharmacy context
The pharmacy is located on a main road near to a large seaside town. The pharmacy receives nearly all of its prescriptions electronically. People do not usually need to physically access the premises and the pharmacy provides most of its services at a distance. Although the pharmacy does offer some services which are provided onsite. The pharmacy provides a range of services, including Medicines Use Reviews, the New Medicine Service. The pharmacy uses patient group directions for supplying influenza vaccinations, travel vaccinations, erectile dysfunction medicines and period delay tablets. And it also provides a stop smoking service. It provides medicines as part of the Community Pharmacist Consultation Service. And it also supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. And it supplies substance misuse medicines to one person.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and reviews any mistakes that happen during the dispensing process. It protects people’s personal information and people can provide feedback about its services. Team members understand their role in protecting vulnerable people. And the pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with regular ongoing training to support their learning needs and maintain their knowledge and skills. They have time set aside for training. This means that they are able to complete this training at work. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. And they discuss adverse incidents and use these to learn and improve.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. But the pharmacy does not always keep an audit trail when it delivers medicines. And this could make it harder for it to show that the medicines have been delivered safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |