Inspection outcome: Standards met
Last inspection: 22/01/2024
Pharmacy context
This pharmacy is located on an industrial estate in Norwich. It is usually not accessible to the public and provides its services at a distance. It mainly dispenses NHS prescriptions to people in the Norfolk area and delivers medicines to people’s homes. It also dispenses medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. It has written procedures in place to help the team work safely. The pharmacy generally keeps the records it needs to by law. It has appropriate insurance arrangements in place to protect people. And it keeps people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload effectively. Team members do the right training for their roles. And they have no concerns about providing feedback or raising concerns if needed.
Principle 3. Premises
The pharmacy is generally clean and tidy, and its team members have enough space to carry out their work. The pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and efficiently. And it stores its medicines appropriately. The pharmacy obtains its medicines from reputable sources. And it takes the right actions in response to safety alerts and recalls for medicines and medical devices to ensure people are getting medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services effectively. And it uses this equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |