Inspection outcome: Standards met
Last inspection: 14/04/2021
Pharmacy context
This is a busy community pharmacy located on a main road near the town centre. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to patients in care homes to help them take their medicines at the right time. The pharmacy stays open for 100 hours per week, opening early in the morning and closing late in the evening. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it keeps the records it needs to by law. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. The team has a basic understanding of how it can help to protect the welfare of vulnerable people and it generally keeps people's private information safe.
Principle 2. Staff
The pharmacy team members have the right qualifications for the jobs they do. They are comfortable providing feedback to their manager and receive informal feedback about their own performance.
Principle 3. Premises
The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations. But there are some outstanding maintenance issues which detract from the professional image of the pharmacy.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services over extended hours, and these are appropriately managed. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manages some of its medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |