Inspection outcome: Standards met
Last inspection: 08/10/2019
Pharmacy context
This is a community pharmacy in the centre of a large village on the outskirts of Mansfield in Nottinghamshire. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy provides substance misuse services to local people. It also provides advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it responds appropriately to feedback it receives. The pharmacy generally keeps all records it must by law. Pharmacy team members demonstrate a sound understanding of how to recognise and report concerns relating to vulnerable people. They discuss mistakes they make during dispensing and can identify the actions they have taken to reduce risk. But they do not always record these mistakes. This may mean there are some missed learning opportunities.
Principle 2. Staff
The pharmacy has enough qualified and knowledgeable people working to provide its services safely. It has appropriate systems in place for supporting the learning needs of its team members through regular learning and structured feedback. Pharmacy team members can raise concerns and provide feedback about the pharmacy. And understand how to escalate any concern they may have. They engage in conversations relating to the way the pharmacy provides its services and to patient safety.
Principle 3. Premises
The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures and protocols to support the pharmacy team in delivering its services. The pharmacy obtains its medicines from reputable sources. And it has appropriate systems to keep these medicines safe and secure. But it does not always provide patient information leaflets to people when supplying medicines in multi-compartmental compliance packs. And it does not maximise opportunities to discuss high-risk medicines with people. This may limit the opportunities to support people in taking their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |