Inspection outcome: Standards met
Last inspection: 14/01/2020
Pharmacy context
This community pharmacy is within a large GP surgery in the Leeds suburb of Oakwood. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies medicines in multi-compartment compliance packs to help some people take their medicines. And it delivers medication to people’s homes. The pharmacy provides a supervised methadone consumption service. And a needle exchange service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. And team members respond to this feedback to improve the efficient delivery of pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond competently when errors happen. They record all their errors and regularly review them. The team uses this information to take appropriate action to help prevent similar mistakes happening again. The pharmacy has arrangements to protect people’s private information. And it keeps most of the records it needs to by law.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides the team members with opportunities to develop their knowledge. And it gives team members regular feedback on their performance. The team members support each other in their day-to-day work. And they discuss their mistakes and how they can prevent them from happening again. So, they can improve their performance and skills.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team provides services that support people's health needs. And it manages its services well. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately. The pharmacy has adequate procedures to manage its services. It keeps records of prescription requests. So, it can deal with any queries effectively. But the delivery driver doesn’t always obtain signatures from people for the receipt of their medicines. So, the pharmacy doesn’t have a robust audit trail and cannot evidence the safe delivery of people’s medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |