Northolt Pharmacy (1111626)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. The pharmacy’s team members listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they could be better at using the information to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which will help the pharmacy maintain the quality of its services.

Principle 3. Premises

The pharmacy’s premises are clean and professional looking. They provide a safe, secure environment for people to receive healthcare services. But storage arrangements meant that it did not look as tidy and organised as it could.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively and makes them available to everyone. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy’s team members store medicines appropriately and dispose of waste medicines safely. They check stocks of medicines regularly to make sure they are fit for purpose. But, it does not carry out all of its checks as thoroughly as it could.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.