Inspection outcome: Standards met
Last inspection: 28/08/2019
Pharmacy context
This is a community pharmacy in a residential shopping area close to the centre of Bristol. Most people using the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines and medicines to the residents of two small local care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The working areas are small but the team members manage this risk well. But, they could learn more from mistakes to prevent them from happening again. The pharmacy asks its customers for their views and uses the feedback to improve services. It generally keeps the up-to-date records that it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, the owner steps in to help if necessary. The team are encouraged to keep their skills up to date and they do this in work time. Team members in training are well supported. The team are comfortable about providing feedback to the owner to improve services and this is acted on.
Principle 3. Premises
The pharmacy looks professional. The work areas are small but tidy and organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk. But, it may be difficult for the emergency services to access this room if a person had to be placed in the recovery position on the floor.
Principle 4. Services, including medicines management
Most people can access the services the pharmacy offers. But, some people with specific mobility need may have difficult entering the pharmacy. The services are effectively managed to make sure that they are delivered safely. The pharmacy team make sure that people have the information they need to use their medicines safely and effectively. They intervene if they are worried. The pharmacy obtains its medicines from appropriate sources. The medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |