Inspection outcome: Standards met
Last inspection: 27/02/2020
Pharmacy context
The pharmacy is in a parade of shops in a residential suburb of Dewsbury. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer advice to people about minor illnesses and long-term conditions. And they supply medicines to people in multi-compartment compliance packs. The pharmacy delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow the pharmacy’s written procedures to complete the required tasks. The pharmacy protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They discuss and record mistakes that happen when dispensing. But they don't regularly record details of why these mistakes happen. And they don’t regularly analyse the mistakes for patterns. So, they may miss some opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and making suggestions to help improve pharmacy services. But the pharmacy does not have a process to help them do this anonymously if necessary.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible to people. It has systems in place to help provide its services safely and effectively. It sources its medicines safely. And it adequately stores and manages its medicines. The pharmacy dispenses medicines into devices to help people remember to take them correctly. And it manages the risks with this service to provide it safely. Pharmacy team members provide people with advice and counselling about certain high-risk medicines. But they don’t have the necessary printed information to give to these people to help them understand and manage the risks.
Principle 5. Equipment and facilities
The pharmacy has most of the necessary equipment available to provide its services, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |