Inspection outcome: Standards met
Last inspection: 28/01/2020
Pharmacy context
This is a busy community pharmacy located within Nishkam Healthcare Centre on the Soho Road in Handsworth, Birmingham. The pharmacy is part of Nishkam Healthcare Trust charity and is a not-for-profit organisation promoting self-help and community participation. People using the pharmacy are from the local community and there is a strong focus on health promotion and pharmacy services. The pharmacy dispenses NHS prescriptions and provides various other NHS funded services and it participates in health promotion activity and holds regular events. The pharmacy team supplies some medicines in weekly packs for people that can sometimes forget to take their medicines and it dispenses prescriptions for local care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them, and they make changes to stop the same sort of mistakes from happening again. The pharmacy team are responsive to feedback and uses this to make improvements.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so they always have enough cover to provide the services. They work well together in a supportive environment and can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare services. The pharmacy team uses well-equipped consultation rooms for services and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of healthcare services that have been designed to meet the needs of the local community and the team proactively offers these services. It works in partnership to develop new services and monitors whether the services benefit the people that use them. It manages its services and supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use. The pharmacy team supports people that may forget to take their medicines by providing them in weekly compliance packs, and it has well managed systems in place to dispense these.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |