Inspection outcome: Standards met
Last inspection: 07/10/2020
Pharmacy context
This community pharmacy is amongst a small parade of shops in a suburb of Hull. The pharmacy’s main activities are dispensing NHS prescriptions and delivering medication to some people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help several people take their medicines. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with its services including the risks from COVID-19. It has up-to-date written procedures that the pharmacy team follow. And it completes all the records it needs to by law. The pharmacy protects people’s private information properly. It uses an annual questionnaire so people using the pharmacy can provide feedback about the standards of its services. The pharmacy team members respond appropriately when errors occur. They discuss what happened and they generally take appropriate action to prevent future mistakes.
Principle 2. Staff
The pharmacy has an experienced team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work, especially at times of increased workload. They frequently discuss ideas and they review and update their processes to enhance the delivery of the pharmacy's services. Pharmacy team members only receive informal feedback on their performance and they have limited opportunities to complete ongoing training. This means they may find it harder to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are clean, secure and sufficient for the services provided. The pharmacy has suitable facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible and it manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them properly. The team carries out checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |