Inspection outcome: Standards met
Last inspection: 07/09/2023
Pharmacy context
This is a busy community
pharmacy in Newcastle. Its main activity is dispensing NHS prescriptions. And
it supplies some people with medicines in multi-compartment compliance packs to
help them take their medicines at the right times. It also provides NHS
services such as the hypertension case finding service and advice and treatment
for urinary tract infections. And it provides a delivery service for people.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help team members deliver its services safely and effectively. Team members record their mistakes and discuss them so they can learn from them. They generally keep the records that are required by law. And they know to keep people's private information secure and understand how to protect vulnerable people and children.
Principle 2. Staff
The pharmacy has enough
suitably trained team members to manage the workload and deliver its services
safely and effectively. There is an open and honest culture within the team,
and they feel comfortable raising concerns if they need to.
Principle 3. Premises
The pharmacy is clean, tidy
and generally has suitable space for the services it delivers. It has an
appropriately soundproofed room where people can access services and have
private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy generally
manages the delivery of its services well. It stores its medicines
appropriately and carries out checks to make sure they are kept in good
condition and are suitable to supply. It
has suitable procedures in place to prepare multi-compartment compliance packs.
But sometimes this service can run behind, which may put the team under
pressure when dispensing. The team identifies higher-risk medicines it supplies
to people and gives advice to help make sure they are being used safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses the equipment and facilities in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |