Inspection outcome: Standards met
Last inspection: 15/08/2022
Pharmacy context
This community pharmacy is situated in New York, North Shields. The pharmacy dispenses NHS prescriptions and it dispenses private prescriptions. It offers a medicines delivery service. And people can get a winter flu vaccination from the pharmacy. It sells a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. It has up-to-date written procedures that the pharmacy team follows. And the pharmacy has appropriate insurance to protect people if things do go wrong. It completes most of the records it needs to by law. Pharmacy team members openly discuss mistakes they make and they take suitable action to prevent future mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work. They openly discuss errors so everyone can learn from them and improve their skills. The team members receive on-the-spot feedback. But they do not have regular documented performance reviews so they may not identify any gaps in their knowledge and skills.
Principle 3. Premises
The pharmacy provides a safe and secure environment for people to receive healthcare. Its premises are suitable for the workload and services it provides. And they are bright and tidy. The pharmacy has a small room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy provides services that people can easily access. Its working practices promote safe and effective delivery of its services. The pharmacy delivers medicines to people’s homes and keeps some records to show that it delivers the right medicine to the right person. Team members highlight prescriptions for high-risk medicines to make sure people receive appropriate advice and information to take their medicines safely. The pharmacy gets its medicines from reputable sources. And it adequately manages them and stores them properly. But it doesn’t have an audit trail to check that it actions drug alerts appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |