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Pharmacy inspections

Inspection reports and learning from inspections

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New Stevenston Pharmacy (1042581)

Inspection outcome: Standards met

Last inspection: 22/01/2024

Pharmacy context

This is a busy pharmacy in the village of New Stevenson in Motherwell. Its main activity is dispensing NHS prescriptions. It provides some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. And it provides the NHS Pharmacy First service and a medicines delivery service for people in their homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s written procedures help manage risk so its team members can provide services safely. Team members record errors made during the dispensing process so they can learn from them. They generally keep the records required by law and keep people’s private information secure. They know how to respond effectively to concerns for people accessing the pharmacy’s services. 

Principle 2. Staff

Standards met

The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members receive ongoing learning to help develop their skills and knowledge. There is an open and honest culture amongst the team. And they know how to suitably respond to repeated requests for medicines liable to misuse.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure and suitable for the services it provides. It has a suitable consultation room where people can have private and confidential conversations with team members if necessary. 

Principle 4. Services, including medicines management

Standards met

The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members carry out checks to ensure that medicines remain fit for supply. And they know how to respond appropriately to concerns that medicines might not be suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.

Pharmacy details

246 Clydesdale Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards