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Pharmacy inspections

Inspection reports and learning from inspections

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Netscripts Direct (9011731)

Inspection outcome: Standards met

Last inspection: 11/04/2022

Pharmacy context

This is a distance selling pharmacy in Seaham, County Durham. It dispenses NHS and private prescriptions. The pharmacy delivers medicines to people to their homes. It supplies some people with their medicines in multi‐compartment compliance packs to help them with taking their medicines. The inspection was completed during the COVID‐19 pandemic and is the first inspection since the approval inspection in December 2021.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages risks with its services. It maintains the records it needs to by law and correctly secures people's private information. Its team members know when to appropriately raise concerns to help safeguard vulnerable adults and children.

Principle 2. Staff

Standards met

The pharmacy has a small, dedicated team of people who have the appropriate skills and knowledge to deliver its service effectively.

Principle 3. Premises

Standards met

The pharmacy premises are clean, tidy, and well organised and support the safe and effective delivery of its services. 

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services that are easily accessible and suitably support people’s health needs. The pharmacy appropriately manages and delivers its services. It obtains its medicines from reputable sources. And it stores and manages them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure it keeps people’s information secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

Suite 4, Byron House
Hall Dene Way
Seaham Grange Industrial Estate

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards