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Pharmacy inspections

Inspection reports and learning from inspections

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Neom Pharmacy (9012598)

Inspection outcome: Standards met

Last inspection: 06/11/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

This community pharmacy is located in a row of shops in Knightsbridge, London. It provides a face-to-face pharmacist led prescribing service for minor illnesses and weight loss treatments. And sells a range of over-the-counter medicines. Most of the people who access its services are tourists visiting the city. It does not provide any NHS services.

This was a reinspection following an inspection in June 2025 where the pharmacy did not meet Standards 1.6 and 4.2. This reinspection focused on those Standards which had previously not been met. In June, consultation notes did not contain enough detail to show why certain treatments were prescribed and the notes were not written during or straight after the consultation. Also, the pharmacy could not demonstrate that it notifies the person's regular prescriber when a treatment has been supplied. During the reinspection the pharmacy held all its consultation notes electronically and they contained the appropriate information to justify the prescribing decisions made. The pharmacy has also made changes to its system to ensure that a letter is automatically generated after issuing a prescription, so that the persons regular healthcare provider can be notified accordingly.

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 4. Services, including medicines management

Standards met

Pharmacy details

34 Knightsbridge
London
SW1X 7JN
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards