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Pharmacy inspections

Inspection reports and learning from inspections

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My Pharmacy Online UK Ltd (9011830)

Inspection outcome: Standards met

Last inspection: 01/11/2022

Pharmacy context

This pharmacy provides its services at a distance and physical access to the premises is closed to the public. People can visit the pharmacy website and contact the pharmacy by telephone. The pharmacy’s main activities are dispensing NHS prescriptions and delivering medicines to people’s homes. It supplies some medicines in multi-compartment compliance packs to help people take their medication.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks associated with its services. It keeps the records it needs to by law and it protects people’s private information. The team members actively seek feedback from people using the pharmacy services which they respond well to. They have guidance and training to help them correctly manage safeguarding concerns. And they respond appropriately when errors happen to prevent future mistakes.

Principle 2. Staff

Standards met

The pharmacy has a small team with the qualifications and skills to support its services. The team members support each other in their day-to-day work and trainees are given time to complete their training courses. They discuss ideas and implement new processes to enhance the delivery of the pharmacy’s services

Principle 3. Premises

Standards met

The premises are appropriate for the services the pharmacy provides. And the pharmacy is suitably clean, hygienic, and secure.

Principle 4. Services, including medicines management

Standards met

The team manages its services well and makes sure people receive their medicines when they need them. Team members support people with advice and healthcare information. And they work closely with local health and social care teams to identify how to help people take their medicines safely. They store medicines properly and they regularly carry out checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It makes sure it uses its equipment appropriately to protect people’s confidential information.

Pharmacy details

Unit 9
Sterling Industrial Park
Carr Wood Road
Castleford
WF104PS
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards