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Pharmacy inspections

Inspection reports and learning from inspections

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My Health Needs (9012836)

Inspection outcome: Standards met

Last inspection: 23/03/2026

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

This pharmacy is set in a commercial property on a main road on the outskirts of Sutton. The pharmacy is open six days a week. It doesn’t provide any NHS services. It dispenses medicines prescribed to people in person by doctors working for providers regulated by the Care Quality Commission. The pharmacy supplies medicines to people living in the United Kingdom through its website: www.myhealthneeds.co.uk. And pharmacist independent prescribers prescribe treatments for weight loss, general health, men’s health, women’s health and sexual health. The pharmacy also offers in-person aesthetic services such as anti-wrinkle treatments, dermal fillers and micro-needling. And people not accessing the pharmacy services online must make an appointment before they can attend the premises. This was the first routine inspection of the pharmacy since it was registered in August 2025.

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met

Principle 5. Equipment and facilities

Standards met

Pharmacy details

12 St. Dunstans Hill
Sutton
SM1 2UE
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards