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Pharmacy inspections

Inspection reports and learning from inspections

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Murrays Pharmacy (1121146)

Inspection outcome: Standards met

Last inspection: 12/02/2020

Pharmacy context

This is a community pharmacy inter-connected with a medical centre in the western suburbs of the city of Worcester. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. And, it supplies medicines to the residents of a few small care homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, the company provides additional support when team members are on holiday, extended leave or off sick. The team members are encouraged to develop and keep their skills up to date and they are given time at work to do this. They are comfortable about providing feedback to the pharmacist to improve services for patients and he acts on this.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it offers. It signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of services and everyone can access these. It manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

St John's Medical Centre
Bromyard Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards