Inspection outcome: Standards met
Last inspection: 15/08/2019
Pharmacy context
This is a community pharmacy, located inside a small shopping centre in the heart of Halesowen town centre. The pharmacy dispenses NHS and private prescriptions and it sells a range of over-the-counter (OTC) medicines and assisted living aids. It provides multi-compartment compliance aid packs to help people take their medicines and the right time and delivers medicines to people who are housebound. The pharmacy offers several other NHS services including Medicines Use Reviews (MURs). It has a Wholesale Dealer’s License (WDL) and is regulated by the Medicine and Healthcare products Regulatory Agency (MHRA).
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. It keeps people’s private information safe and maintains the records it needs to by law. The pharmacy team members are clear on their roles, they record their mistakes and act to help prevent the same mistakes from happening again. And they understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy team members work closely together in an open culture to effectively deliver pharmacy services. They use their professional judgement to make decisions in the best interest of patients and they can raise concerns and provide feedback, to help improve pharmacy services. Team members hold the appropriate qualifications for their roles and complete some ongoing learning so that they can keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides a clean and professional environment which is suitable for the provision of pharmacy services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. They are well managed and delivered safely so that people receive appropriate care. The pharmacy sources medicines from reputable suppliers and it carries out some checks to help make sure they are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services safely.
Pharmacy details
57 Queensway
The Cornbow Shopping Centre
HALESOWEN
B634AG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |