Murray's Chemist (1105743)

Inspection summary findings

Principle 1. Governance

The pharmacy uses written procedures to ensure that team members understand their responsibilities and how to carry out activities. People using the pharmacy’s services can easily provide feedback. Team members protect people’s information well and have the relevant training to safeguard the welfare of people using their services. The pharmacy mostly keeps the records it needs to by law. The pharmacy doesn't consistently record or review mistakes that happen during the dispensing process. And this may mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.

Principle 2. Staff

The pharmacy has enough staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open and honest environment.

Principle 3. Premises

The pharmacy is clean and generally tidy, with adequate space for providing its services safely. It keeps its premises safe and appropriately maintained. And people visiting the pharmacy can have a conversation with a team member in private. The premises are secure from unauthorised access when closed. 

Principle 4. Services, including medicines management

The pharmacy largely delivers its services in a safe and effective manner. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. Its team members identify people taking high-risk medicines and provides them with appropriate advice. This helps make sure that they are taken safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use and uses it to help protect people’s personal information.