Inspection outcome: Standards met
Last inspection: 16/09/2019
Pharmacy context
This pharmacy is co-located in a building with a Post Office in a parade of shops in a residential area. People who use the pharmacy are mainly from the local area. The pharmacy was taken over by new owners in August 2019. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. It provides Medicines Use Reviews and the New Medicine Service, emergency hormonal contraception and runs a travel clinic. One of the pharmacists is also an independent prescriber.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. The pharmacy asks its customers for their views. It largely keeps the records it needs to so that medicines are supplied safely and legally. Team members know how to safeguard vulnerable people. The pharmacy doesn't consistently record or review mistakes that happen during the dispensing process. And this may that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members for its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The premises are safe, secure and appropriately maintained. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy largely delivers its services in a safe and effective manner. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts. This means that people get medicines and devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |