Inspection outcome: Standards met
Last inspection: 30/05/2022
Pharmacy context
This is a distance‐selling pharmacy based in an office block. The pharmacy dispenses NHS prescriptions and also has a private on-line prescribing service. The pharmacy delivers medicines to people’s homes. Other services provided include supplying medicines in multi‐compartment compliance packs to people and the discharge medicine service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. It has written policies and procedures to help make sure it operates safely. The pharmacy manages people’s personal information safely. And it has procedures to learn from its mistakes. The pharmacy could improve its record keeping so that it can more easily show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy’s team members adequately manage the day‐to‐day workload within the pharmacy. The team has appropriate qualifications to provide the services.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe during the pandemic. The pharmacy’s website provides relevant information about its prescribing service and people can find most of the information they need to make sure the service is running legally
Principle 4. Services, including medicines management
Overall the pharmacy offers healthcare services which are adequately managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. It takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy doesn’t make a record of the action it has taken which could make it harder for it to show what action it has taken in response to an alert.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |