Inspection outcome: Standards met
Last inspection: 15/02/2022
Pharmacy context
The pharmacy has moved into new high street premises in Camden, north west London. It dispenses NHS prescriptions and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, emergency hormonal contraception (EHC), stop smoking, needle exchange, supervised consumption and vaccinations for seasonal flu. The pharmacy opened during February 2021. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are safe and effective. It continually monitors its services to protect people's safety. It has clearly written instructions which tell team members how to manage risks and work safely. Pharmacy team members learn from mistakes they make to help prevent similar mistakes in future. They have introduced new ways of working to help protect people against COVID‐19 infection. The pharmacy keeps all the records it needs to by law so it can show it is providing its services safely. And it enables people to give their views on how it can improve its services. Members of the pharmacy team understand their role in protecting vulnerable people. And they keep people's private information safe.
Principle 2. Staff
The pharmacy has enough suitably trained team members to deliver its services safely. They work well together to manage the workload. And they are supported in keeping their knowledge and skills up to date. Team members can make suggestions to improve services.
Principle 3. Premises
The pharmacy's new premises are clean, secure and suitable for the provision of healthcare. It protects the privacy of people receiving services and prevents unauthorised access to its premises when it is closed so that it keeps its medicines and people's information safe. The pharmacy's team members have introduced new ways to help protect people from COVID‐19 infection.
Principle 4. Services, including medicines management
People with different needs can easily access the pharmacy's services. The pharmacy's working practices are safe and effective. It sources, stores and manages its medicines so it can be sure they are fit for purpose. Members of the pharmacy team know what to do if any medicines or devices need to be returned to the suppliers. And they make sure people have all the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |