Morrisons Pharmacy (1091324)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. The pharmacy carries out regular checks to make sure that everyone in the team is following its procedures properly. Team members are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps good records of the mistakes it makes during the dispensing process. The pharmacist regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

The pharmacy’s premises provide a safe, secure and professional environment for people to receive its services. The premises include a private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It thoroughly checks the expiry dates of its medicines and responds well to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. The pharmacy team identifies people supplied with high-risk medicines and records the checks that it makes so that they can be given extra information they may need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy takes reasonable steps to ensure that people’s private information is kept safe and secure.