Morrisons Pharmacy (1037020)

Inspection summary findings

Principle 1. Governance

The pharmacy manages risks to make sure its services are safe. Pharmacy team members work to professional standards, and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them, and they act to help stop the same sort of error from happening again. Team members have a clear understanding of how to protect vulnerable people and they follow written procedures to make sure they keep people’s private information safe. The pharmacy asks customers for their feedback and it completes all the records that it needs to by law.

Principle 2. Staff

The pharmacy’s team members are well trained, and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are enthusiastic and knowledgeable. They are comfortable providing feedback to their manager and they receive feedback about their own performance. The pharmacy has enough team members to manage its workload safely. Its staffing rotas enable it to have good handover arrangements and effective communication. It allows the team members to act on their own initiative and use their professional judgement to benefit people who use the pharmacy’s services.

Principle 3. Premises

The pharmacy generally provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.