Inspection outcome: Standards met
Last inspection: 14/08/2019
Pharmacy context
This is a community pharmacy situated in a supermarket in the north east suburbs of the city of Bristol. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy also also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The working area are small but the team members manage this risk well. They are good at reducing the risk of mistakes with multi-compartment compliance aids. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records it must by law. The team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, the company provides locum help when necessary. The team are encouraged to keep their skills up to date and they do this in work time. But, it would be easier for them to complete this, if there was an additional computer for their use in the consultation room. Those team members who are in training are well supported by the manager. And, the whole team are comfortable about providing feedback to him.
Principle 3. Premises
The pharmacy looks professional. The work areas are small but tidy and organised. There is good signposting to the consultation room so it is clear that there is somewhere private to talk. The general medicine aisle is not close pharmacy. So, people selecting ‘general sales list’ medicines may not seek the advice of the pharmacy team and so may be missing out on valuable information.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services and all people can access them. The services are effectively managed to make sure that they are provided safely. The team manage the compliance aid services well. They also make sure that people have the information that they need to use their medicines safely and effectively. The team members intervene if they are worried that people many not be using their medicines as prescribed by their doctors. The pharmacy obtains its medicines from appropriate sources. The medicines are stored and disposed of safely. The team makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy largely has the appropriate equipment and facilities for the services it provides. But, a computer in the consultation room would make it easier for the pharmacist to do medicine reviews and also easier for the rest of the team to do their electronic learning modules.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |