Inspection outcome: Standards met
Last inspection: 09/04/2019
Pharmacy context
This is a busy pharmacy in a medical centre close to the town centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and a small number of private prescriptions, some of which are from the company’s online prescribing service. Some medicines are supplied in multi-compartment compliance aid devices to help people take their medicines at the right time. The pharmacy sells a range of over-the-counter medicines and provides a range of health checks. It also sells independent living aids and equipment to help people with mobility issues. Some prescriptions are prepared in another Lloyds pharmacy in Warrington known as the offsite dispensary.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. It takes some action to improve patient safety. But team members do not make full records or review all their mistakes, so they may be missing out on some learning opportunities. The pharmacy keeps its records up to date, so it can show it is providing services safely. It has written procedures to keep people’s private information safe. But team members do not always follow these procedures, which increases the chance of people’s confidential information being seen. The pharmacy asks its customers for their views and understands how it can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy enables the team members to act on their own initiative and use their professional judgement to help people who use the pharmacy’s services.
Principle 3. Premises
The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |