Inspection outcome: Standards met
Last inspection: 28/02/2024
Pharmacy context
This is a community pharmacy located opposite a medical centre in Coventry, West Midlands. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS), seasonal flu vaccinations, blood pressure testing, the Pharmacy First Service, phlebotomy services and local deliveries. The pharmacy also supplies many people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. Team members understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And the pharmacy largely keeps the records it needs to by law. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy has plenty of staff to manage its workload safely. Members of the pharmacy team are suitably qualified for their roles. They understand their roles and responsibilities well. And they can confidently make suggestions to improve the pharmacy’s working practices. This has made internal processes more efficient. Team members have access to resources so that they can complete regular and ongoing training. But this is not always delivered in a structured way, which may make it harder for them to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented and secure. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. Members of the pharmacy team can show that the pharmacy's services result in positive outcomes for the local community. People with undiagnosed high blood pressure, prescribed new medicines or recently discharged from hospital are identified, monitored, and suitably counselled. This makes them better informed about their medicines. Team members help ensure that people with a range of needs can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as manages them well.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |