Moir Pharmacy (1109863)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks to make sure its services are safe, and it takes some action to improve patient safety. It generally keeps the records required by law. Pharmacy team members work to professional standards although the pharmacy’s written procedures are not regularly reviewed, so there is a risk that team members may not always work effectively. Team members have a basic understanding about protecting the welfare of vulnerable people, but they do not all receive formal training, so there is a risk that some team members might not always notice issues and take the appropriate action.

Principle 2. Staff

The pharmacy team work well together in a busy environment and team members have the right qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance. Some members of the team get structured training. But other members of the team do not receive regular ongoing training, so there may be gaps in their knowledge and skills.

Principle 3. Premises

The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access.​ The pharmacy gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply. But the pharmacy could improve the way it stores and manage some of its medicines.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.