Inspection outcome: Standards met
Last inspection: 10/03/2020
This community pharmacy is located in a residential area on the outskirts of Halesowen. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines. The pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time and it offers a home delivery service. The pharmacy provides several additional services including Medicines Use Reviews (MURs) and a local minor ailments scheme. A substance misuse treatment service and a needle exchange service are also both available.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately and its team members are clear about their roles. The pharmacy has written procedures, to help make sure team members complete tasks safely. But the procedures are not regularly reviewed, so team members may not always have access to the most up to date information. The pharmacy maintains the records it needs to by law. And its team members understand how to protect people’s private information and raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members hold the appropriate qualifications for their roles or complete suitable training. Team members work together well as a team and they get some access to ongoing learning to support their development.
Principle 3. Premises
The pharmacy is well maintained and provides a suitable environment for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private discussions. But, this is not advertised so people may not always be aware of its availability.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible, and they are suitably managed. It sources medicines appropriately and its team members carry out some checks to help make sure medicines are fit for supply, but some of these checks could be more robust. And the pharmacy does not always identify prescriptions for high-risk medicines, so some people may not always get all the information they need about their medicines.
Principle 5. Equipment and facilities
The pharmacy has access to the equipment it needs to provide its services and team members use the equipment in a way that protects privacy.
118 Colley Gate
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|