Colley Gate Pharmacy (1038351)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately and its team members are clear about their roles. The pharmacy has written procedures, to help make sure team members complete tasks safely. But the procedures are not regularly reviewed, so team members may not always have access to the most up to date information. The pharmacy maintains the records it needs to by law. And its team members understand how to protect people’s private information and raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members hold the appropriate qualifications for their roles or complete suitable training. Team members work together well as a team and they get some access to ongoing learning to support their development.

Principle 3. Premises

The pharmacy is well maintained and provides a suitable environment for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private discussions. But, this is not advertised so people may not always be aware of its availability.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible, and they are suitably managed. It sources medicines appropriately and its team members carry out some checks to help make sure medicines are fit for supply, but some of these checks could be more robust. And the pharmacy does not always identify prescriptions for high-risk medicines, so some people may not always get all the information they need about their medicines.

Principle 5. Equipment and facilities

The pharmacy has access to the equipment it needs to provide its services and team members use the equipment in a way that protects privacy.