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Pharmacy inspections

Inspection reports and learning from inspections

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Minerva Clinical Services (9011995)

Inspection outcome: Standards met

Last inspection: 16/03/2023

Pharmacy context

The pharmacy is in the village of Heyford Park near Bicester in Oxfordshire. There is significant housing development and a growing population. The pharmacy dispenses NHS and private prescriptions and provides health advice. Services at the time of the visit include new medicines service (NMS) and supplying medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. The pharmacy opened on 3 January 2023.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. Members of the team follow clearly written instructions to help them make sure they work safely. The pharmacy reviews the risks involved in providing its services. Pharmacy team members record and discuss their mistakes, so they learn from them and help avoid the same mistakes happening again. The pharmacy has business continuity arrangements in place so it can deal with an emergency and still be able to provide its services. And it keeps the records it needs to show that medicines are supplied safely and legally. Members of the team make sure they protect people’s private information, and they know what to do if they have concerns about the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained and manage the workload safely. They understand their roles and responsibilities. They are encouraged to complete training and develop their knowledge. Members of the team are comfortable about making suggestions to improve services. And they know how to raise concerns.

Principle 3. Premises

Standards met

The pharmacy’s premises are bright, clean and present a professional image. The pharmacy is suitable for the provision of healthcare. It is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages its services appropriately so its working practices are safe and effective. It makes its services easily accessible to people with different needs. It obtains its medicines from reputable sources and the pharmacy’s team members make sure they store medicines securely at the right temperature. They keep records of checks they make to show medicines are fit for purpose and safe to use. They know what to do if any medicines or devices need to be returned to the suppliers.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Pharmacy details

Unit 3, The Old Station House
Camp Road
Heyford Park

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards