Milton Of Leys Pharmacy (1122567)

The pharmacy team completes training and works to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And the pharmacist carries out checks to make sure the pharmacy is running safely. The pharmacy team discuss the need for safety improvements. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it undertakes regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

 

The pharmacy monitors its staffing levels. And ensures it has the right number of staff in its pharmacy teams throughout the week. The pharmacy encourages and supports staff to learn and develop.  And provides access to training. The pharmacy team are trained to carry out their roles. But, at busy times the pharmacy team carries out activities they are not qualified for. The pharmacy team support each other in their day-to-day work. They can speak up and suggest service improvements. And they share ideas and learnings to keep services safe.  

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The pharmacy provides a range of services to the Inverness area.  And provides dispensing services to care homes. The pharmacy displays its opening times and services in the window. And ​​has a comfortable seated waiting area. The pharmacy provides information leaflets for self-selection. And provides extra support to people to take their medicines.  It carries out dispensing in an organised manner. This means that services are safe and people do not run out of their medicines. The pharmacy sources, stores and manages medicines. And updates the pharmacy team about high-risk medicines. This means that team members know when to provide people with additional information.