Inspection outcome: Standards met
Last inspection: 06/08/2024
Pharmacy context
The pharmacy is in a row of shops in Millfield, Sunderland. It dispenses NHS prescriptions and sells some over-the-counter medicines. The pharmacy offers services including the NHS New Medicines Service and the NHS Pharmacy First Service. And it offers seasonal flu vaccinations. The pharmacy team provides medicines in multi-compartment compliance packs to help some people in the community take their medicines at the right time, as well as people in care homes. And the pharmacy delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks with its services. It has written procedures relevant to its services and team members follow these to help them provide services safely, although these are due for review. Pharmacy team members learn and improve from mistakes. They keep people’s confidential information secure. And they know how to identify situations where vulnerable people need help. The pharmacy keeps the records required by law.
Principle 2. Staff
The pharmacy has a large team with an appropriate range of experience and skills to safely provide its services. Team members work well together and within the scope of their competence. And they have opportunities to complete ongoing training so they can develop their knowledge. Pharmacy team members know how to raise concerns, if needed.
Principle 3. Premises
The pharmacy premises are clean, secure, and provide a suitable environment for the services provided. And the pharmacy has a consultation room to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy sources its medicines from recognised suppliers. And it generally stores and manages them appropriately. Pharmacy team members complete regular checks to ensure medicines are suitable for supply. And they respond appropriately when they receive alerts about the safety of medicines. Team members appropriately manage the delivery of services safely and effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that keeps people safe and protects private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |