Merryvale Pharmacy (1042880)

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy team members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

 

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. They identify and discuss their learning needs at regular review meetings. And this ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training that is relevant to their roles. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements.  And this ensures they keep services safe.  

 

The pharmacy provides a range of services to the surrounding area. It provides information leaflets for self-selection. And displays opening times and service information in the window. The pharmacy supports housebound and vulnerable people. It dispenses multi-compartment medicine devices for people who need extra help. And provides a prescription collection and delivery service when needed. The pharmacy manages its services. And updates the pharmacy team about high-risk medicines. This means that staff are up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. And it has the resources to follow the new falsified medicines directive.