Pharmacy context
This community pharmacy recently relocated into a brand-new health centre in Warwick. It dispenses prescriptions which are largely generated by the surgery on the same site. It sells a range of medicines over the counter and it supplies medicines in multi-compartment compliance packs to some people who need this support. The pharmacy offers the NHS New Medicine Service, the Community Pharmacist Consultation Service (CPCS), the Discharge Medicines Service (DMS), substance misuse treatment, seasonal flu vaccinations, the Hypertension Case Finding Service, sexual health services and prescription delivery service. It also runs a travel clinic and an otoscopy service.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. It has written procedures to help deliver its services safely. And it keeps the records it needs to, to show that medicines are supplied safely and legally to people. Members of the pharmacy team record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s private information securely and its team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough skilled team members to deliver its services safely and effectively. Members of the pharmacy team work well together, and they are very well supported by their pharmacy manager. They can raise concerns or make suggestions to help improve the pharmacy’s services. And they have access to training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are fitted to a good standard. And they are professional in appearance and suitable for the provision of healthcare services. They are kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy manages its services well to ensure people get appropriate care and support to manage their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from licensed wholesalers and stores them correctly. And members of the pharmacy team take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |