Medstone (9012386)

Inspection summary findings

Principle 1. Governance

The pharmacy has the right systems in place to identify and manage the risks associated with its services. Members of the pharmacy team understand their role in safeguarding the welfare of vulnerable people. The pharmacy protects people’s confidential information suitably. And it maintains its records as it should. But team members could do more to make their internal processes safer by routinely maintaining relevant audit trails.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Team members are suitably qualified. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

Principle 3. Premises

The pharmacy's premises are secure and suitable for the activities the pharmacy undertakes. The pharmacy has enough space to deliver its services safely. And the premises are suitably clean.

Principle 4. Services, including medicines management

The pharmacy has organised processes in place. It obtains its medicines from reputable sources and stores them appropriately. Members of the pharmacy team ensure prescription medicines are suitably delivered. But the pharmacy doesn't always record details when relevant checks are made with people who receive higher-risk medicines. This limits its ability to show that people are provided with appropriate advice when supplying these medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean and used in a way which maintains people’s confidential information.