Inspection outcome: Standards met
Last inspection: 07/02/2020
Pharmacy context
This is a community pharmacy located in Selly Oak in Birmingham. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations and a few private services including the supply of medicines to prevent malaria. The pharmacy also supplies multi-compartment compliance packs to people if they find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy is largely well-managed and manages risks appropriately. Members of the pharmacy team deal with their mistakes responsibly. They monitor the safety of their services by recording their mistakes and learning from them. Team members understand how to protect the welfare of vulnerable people. And they protect people’s private information appropriately. The pharmacy adequately maintains most of the records that it needs to. Although sometimes information is missing from its records. This could mean that the team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members understand their roles and responsibilities. And, they are suitably qualified or undertaking the appropriate training for their role. Members of the pharmacy team are informed about recent updates and in the main, have kept their knowledge up to date. But they are provided with only a few resources to do this. And this is not completed or delivered in a structured way. This could affect how well they care for people and the advice they give.
Principle 3. Premises
The pharmacy's premises provide a suitable environment to deliver its services. The pharmacy has plenty of space to provide its services safely. And it has separate areas where private conversations and services can take place.
Principle 4. Services, including medicines management
The pharmacy provides its services in a satisfactory manner. Members of the pharmacy team ensure the pharmacy’s services are easily accessible to people with different needs. The pharmacy obtains its medicines from reputable sources, stores and generally manages its medicines appropriately. But team members don’t always identify or record relevant information when people receive higher-risk medicines. This makes it harder for them to show that they have provided appropriate advice when supplying them.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of equipment and facilities. This helps it to provide its services safely. It keeps its equipment clean and uses its facilities appropriately to help protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |