Inspection outcome: Standards met
Last inspection: 27/07/2022
Pharmacy context
This is an independently owned, community pharmacy. The pharmacy is on a parade of shops and businesses serving the local community in Harlington. It provides a range of services including dispensing prescriptions. And it has a selection of over‐the counter medicines and other pharmacy related products for sale. It provides a range of other services, including a COVID-19 vaccination service and a winter flu vaccination service.
Inspection summary findings
Principle 1. Governance
The
pharmacy has suitable procedures to identify and manage risk. It has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy team listens to people to improve the quality of the pharmacy’s services. And it keeps people’s private information safe. The pharmacy’s team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's service. The pharmacy generally trains its team members satisfactorily for the tasks they carry out. But it does not do enough to ensure that its temporary staff complete an appropriate training course.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they are sufficiently clean and secure. The pharmacy has made sensible adjustments to help reduce the risk of the spread of viral infections. And its workspace is tidy and organised.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And it has appropriate procedures to ensure that it supplies its services safely and effectively. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |