Medicines2Home.Com (1109850)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. It has written procedures relevant to its services. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information or analyse these records, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide, or they are completing appropriate training courses. And they keep their knowledge up to date. Team members effectively discuss and implement changes to improve their services and the way they work. And they feel comfortable raising concerns with the right people if necessary.

Principle 3. Premises

The pharmacy is clean and properly maintained. And it has a consultation room where people can speak to pharmacy team members privately. It provides a suitable space for the services it offers. And pharmacy team members properly secure the pharmacy to prevent unauthorised access during working hours.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. And it stores and manages its medicines properly. The pharmacy’s services are easy for people to access. And it has processes in place to help people understand and manage the risks of taking higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.