Inspection outcome: Standards met
Last inspection: 03/01/2020
Pharmacy context
The pharmacy is on the outskirts of the town, adjacent to a medical centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It delivers medicines to people’s homes. And supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team members follow. They have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has a small team. The pharmacy team members are competent and have the skills and qualifications they need for their role. They support each other in their day-to-day work to provide safe and effective services. And they feel comfortable raising any concerns they have. Pharmacy team members complete ongoing training on an ad-hoc basis. And time is given to undertake training. But the pharmacy does not record all training undertaken. So, team members may miss opportunities to complete learning relevant to their role.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. The pharmacy provides its services using a range of safe working practices. The pharmacy team takes some steps to identify people taking some high-risk medicines. And they provide people with additional advice. They dispense medicines into compliance packs to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |