Inspection outcome: Standards met
Last inspection: 18/05/2021
Pharmacy context
An independent pharmacy. One of two owned by the same company. The pharmacy is in a residential area close to the centre of Teddington. And it provides a range of services which include dispensing prescriptions and selling medicines. The pharmacy provides a delivery service for the vulnerable and housebound. And it provides a flu vaccination service in winter. The inspection was conducted during the COVID-19 pandemic during the second phase of the UK’s roadmap out of lockdown.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies its risks adequately. And its team members have adapted their working practices suitably to minimise risks to people's safety during the COVID-19 pandemic. And it has insurance to cover its services. Team members know how to protect people’s private information. The pharmacy generally keeps all the records it needs to keep. But it is not thorough enough in keeping records of its mistakes or reviewing them. So that changes can be made to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. But it does not ensure that every team member has read and understood those written procedures which are relevant to their roles.
Principle 2. Staff
The pharmacy team manages its workload safely and effectively. And team members work well together. They are supported by colleagues. And they are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide an adequate environment for people to receive its services. They are sufficiently clean and secure. But the pharmacy does not have a regular enough cleaning routine and it does not have enough space for the workload.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. And makes them easily accessible for people. The pharmacy team gets its medicines and medical devices from appropriate sources. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy generally stores its medicines properly. But it does not do enough to ensure that all medicines are packed and labelled correctly when it puts them back into stock.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And, it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |