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Pharmacy inspections

Inspection reports and learning from inspections

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Med Mart Pharmacy (9011843)

Inspection outcome: Standards met

Last inspection: 25/10/2022

Pharmacy context

This is an internet pharmacy in a business centre in Borehamwood in Hertfordshire. The pharmacy operates a distance selling model. The pharmacy dispenses NHS and private prescriptions and provides health advice. It mainly provides services to care and nursing homes and supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include travel, COVID and flu vaccination clinics.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It reviews the risks involved in providing its services. The pharmacy has suitable standard operating procedures (SOPs) in place to make sure its team members know how to work safely. The pharmacy can easily show who completed each step of the process of the services it provides. Members of the team keep the records they need to up to date. They manage and protect people’s private information and they are trained in how to safeguard the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy’s team members work effectively together to deliver services safely and manage the workload. The pharmacy supports them in completing training appropriate to their roles. Team members provide feedback about the pharmacy and how they could improves its services.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean, bright and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe and people's private information is protected.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy’s working practices are safe and effective. It keeps detailed audit trails to identify who completed actions at each stage and show that its professional services are well managed. The pharmacy obtains its medicines from reputable sources and they are stored securely at the right temperature to make sure they are safe to supply. Team members know what to do in response to alerts and product recalls and they keep records of any medicines or devices returned to the suppliers.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Pharmacy details

2 Imperial Place
Maxwell Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards