McLaren Pharmacy (9010974)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and usually identify and manage risks effectively. They discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated. But as they are not regularly recorded, the pharmacy may be missing opportunities to find any patterns or trends and learn from these to improve its processes. The pharmacy generally keeps its records up to date and these show that it is providing safe services. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy team members keep people's private information safe.

Principle 2. Staff

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. There is support for staff to progress in their training.

Principle 3. Premises

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area. Fire exits should be kept clear of obstruction and be unlocked at all times when the pharmacy is open. 

Principle 4. Services, including medicines management

Overall, the pharmacy delivers its services in a safe and effective way and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people. They could do more to make sure that people have all the information they need so that they can use their medicines safely. And this applies to when it supplies valproate.​

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.