Inspection outcome: Standards met
Last inspection: 05/03/2020
Pharmacy context
This is a community pharmacy on a main street in Greenock. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It offers a repeat prescription collection service and a medicines’ delivery service. And it provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it offers a smoking cessation service.
Inspection summary findings
Principle 1. Governance
The team members follow the pharmacy’s working instructions. And the pharmacy introduces new practices to keep services safe and effective. The pharmacy team members record some of the mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. But they do not always collect detailed information about the causes of mistakes to help inform the changes they make. The team members understand their role in protecting vulnerable people. And people using the pharmacy can raise concerns. But the pharmacy does not use a complaint handling procedure. And this may mean that the team members do not always handle complaints in a consistent manner. And complaints may not be resolved. The pharmacy keeps the records it needs to by law. And it provides training for the team on how to keep confidential information. It has controls in place to keep people’s private information secure.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And, they learn from the pharmacist to keep their knowledge and skills up to date. The pharmacy team members support each other in their day-to-day work. And they can speak up and make suggestions to improve how they work.
Principle 3. Premises
The premises provides separate areas for tasks. And this ensures the environment is safe. The premises is clean and hygienic. It has a consultation room that is professional in appearance. And it provides an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |