Inspection outcome: Standards met
Last inspection: 09/05/2019
Pharmacy context
This is a busy community pharmacy set in a row of shops on a main road in Thornton Heath. The pharmacy's premises are near an acute NHS hospital and a health centre. The pharmacy opens seven days a week and stays open late every evening. It dispenses NHS prescriptions. It offers a range of over-the-counter medicines and independent living aids. It also supplies medicines in multi-compartment compliance packs to people who live in their own homes.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log, review and learn from the mistakes they make. The pharmacy has appropriate insurance to protect people when things do go wrong. The pharmacy normally keeps all the records it needs to by law. Its team members act upon people’s feedback. The pharmacy generally keeps people’s private information safe. And explains how it will be used. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably qualified team members to provide safe and effective care. Staff work well together as a team and have a work culture of openness, honesty and learning. They receive set aside time to train and to keep their skills and knowledge up to date. And they learn from their own and other people’s mistakes. The pharmacy encourages its staff to provide feedback. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The premises are clean, and the pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy opens extended hours every day of the year. And its services are accessible to most people. The pharmacy’s working practices are safe and effective. The pharmacy’s team members are helpful. And they make sure that people have all the information they need so that they can use their medicines safely. The pharmacy gets its medicines from reputable sources and stores them appropriately and securely. Members of the pharmacy team check stocks of medicines regularly to make sure they are in-date and fit for purpose. The pharmacy generally disposes of people’s waste medicines safely. But its staff don’t always correctly dispose of medicines that require special handling.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |