Inspection outcome: Standards met
Last inspection: 19/11/2019
Pharmacy context
This is a community pharmacy in a shopping area in the southern suburbs of the city of Gloucester. A wide variety of people use the pharmacy but they are mostly middle-aged. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy keeps the up-to-date records that it must by law. And, it is appropriately insured to protect people if things go wrong. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. And, it has proactively employed an additional team member to accommodate anticipated growth. It also has good procedures to cope with sickness, holidays and busy periods, such as, Christmas. The team members are encouraged to keep their skills up to date. And, those members in training are well supported. The team members feel comfortable about providing feedback to their manager to improve services and this is acted on.
Principle 3. Premises
The pharmacy generally looks professional. The work areas are small but mainly tidy and organised. The pharmacy signposts its consultation room but the sign is not prominent. So, some people may not realise that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. People can access the services it offers. The pharmacy services are effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And, the team members make sure that it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |