Markham Pharmacy (9012237)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. It keeps the records it needs to by law, but information is sometimes missing. So, team members may not always be able to show what has happened in the event of a query. Pharmacy team members understand their roles and how to keep people’s private information secure. But they do not always keep clear records of their mistakes. So, they may miss some learning opportunities.

Principle 2. Staff

Pharmacy team members are suitably trained for their roles, and they feel comfortable raising concerns and providing feedback. But there is limited ongoing training available in the pharmacy. So, it may not always be able to show how team members keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is clean and well maintained. It provides an appropriate environment for the delivery of healthcare services. And there is a consultation room, so people can speak to pharmacy team members in private.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed so that people receive appropriate care. The pharmacy gets its medicines from licensed wholesalers and team members complete some checks to help make sure that medicines are stored, managed and supplied appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.