Mapperley Pharmacy (1035762)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages the risks associated with its services. It keeps people’s private information secure. And it generally keeps the records it must by law. The pharmacy advertises how people can provide feedback about its services. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in some conversations to help reduce risk following mistakes made during the dispensing process.

Principle 2. Staff

The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. It has appropriate support systems to help members of the pharmacy team in learning roles. And pharmacy team members regularly reflect on their practice by sharing learning following adverse events. They work together well to manage workload. And they are aware of how they can raise a professional concern at work.

Principle 3. Premises

The pharmacy premises are secure, and the team maintains its working areas appropriately. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And it stores its medicines safely and securely. Pharmacy team members engage people in conversations about their health and their medicines. But they do not always supply information leaflets for all medicines. This may limit the information some people have available to support them in taking their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And its team members act responsibly by using the equipment in a way which protects people’s confidentiality.