Manor Pharmacy (1036202)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy logs the mistakes it makes during the dispensing process. The pharmacist regularly reviews them with the team so that they can all learn from them and avoid problems being repeated. The pharmacy responds well to people’s feedback. It manages and protects confidential information well, and team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They work well as a team and feel able to make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy provides a safe and professional environment for people to receive its services. And its premises are secure when the pharmacy is closed

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. Although the pharmacy generally makes appropriate checks when it dispenses prescriptions for high-risk medicines, it doesn’t always record those checks. This may make it harder for it to show what it has done if a query arises in the future. The pharmacy responds well to drug alerts or product recalls to ensure that people only get medicines or devices which are safe.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.