Inspection outcome: Standards met
Last inspection: 04/03/2020
Pharmacy context
This is a community pharmacy located along a parade of shops in the village of Bulkington, in the district of Nuneaton in Warwickshire. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu vaccinations. The pharmacy supplies medicines inside multi-compartment compliance packs to people in their own homes if they find it difficult to manage their medicines. And, it supplies medicines to people in a residential home.
Inspection summary findings
Principle 1. Governance
The pharmacy operates in a safe manner. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. The team can protect people’s private information and the welfare of vulnerable people. The pharmacy also maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained for their roles. They understand their responsibilities well. And ensure that the pharmacy is up to date with routine tasks. The pharmacy’s team members are provided with a range of online resources to complete as part of their ongoing training. This helps keep the team’s knowledge and skills up to date. And they are confident about putting forward suggestions to improve the pharmacy’s internal processes.
Principle 3. Premises
The pharmacy's premises provide a suitable environment for the delivery of healthcare services. The pharmacy is clean. And it has a private area for conversations and services to take place.
Principle 4. Services, including medicines management
Overall, the pharmacy has suitable processes in place to ensure its services are provided safely. The pharmacy’s team members are helpful. They usually take extra care with people prescribed higher-risk medicines by identifying them and recording relevant information. This helps ensure that these people are provided with the appropriate advice. The pharmacy obtains its medicines from reputable sources. It generally stores and manages its medicines well. But the pharmacy cannot always show how it has considered the risks when some medicines are supplied inside compliance packs. This makes it difficult for it to show that these medicines are suitable to be supplied in this way. And that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team uses them in a way which helps to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |