Inspection outcome: Standards met
Last inspection: 28/01/2020
Pharmacy context
This pharmacy is in a parade of shops in a residential area. The signage at the front of the shop is for ‘Hamlets’ and the pharmacy is also known locally as Bridge pharmacy. A nail bar is situated in the pharmacy and a private GP practice and spa is situated upstairs. The pharmacy dispenses NHS prescriptions and offers a number of sexual health services including chlamydia testing and treatment. It supplies medicines in multi-compartment compliance packs to a number of people to help them take their medicines safely.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy largely manages the risks associated with its services. The pharmacy asks its customers for their views. It largely keeps the records it needs to so that medicines are supplied safely and legally. Team members protect people’s private information. And they know how to safeguard vulnerable people. When things go wrong, the pharmacy team responds well. But the team members always don’t record all the mistakes picked up during the dispensing process. So, they may be missing opportunities to learn.
Principle 2. Staff
The pharmacy has enough team members for its services. And they undertake the right training for the jobs that they do. They work closely together and share information with each other to ensure services are provided safely. They undertake some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps all areas tidy and free from clutter.
Principle 4. Services, including medicines management
The pharmacy largely delivers its services in a safe and effective manner. It obtains its medicines from reputable sources. And it manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy does not always keep its medicines in appropriately labelled containers. And this could make it harder for the pharmacy to date-check these medicines or to respond to safety alerts properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use up-to-date reference sources when they provide the pharmacy’s services.
Pharmacy details
696/702 Chigwell Road
Woodford Bridge
WOODFORD GREEN
IG88AL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |